User Management

Inviting a User to the Application
  Inviting a User to the Application  Login to the app as either a team admin, app admin, or a super admin Click on the invite tool icon located i...
Thu, 13 Jan, 2022 at 11:15 AM
Reset a Users Password
Introduction Authentication to the app can be configured to use external systems, such as Google Workspace, Active Directory, Azure Active Directory, or a ...
Tue, 16 Aug, 2022 at 10:47 AM
How to Perform a User Search
Perform a User Search Login to the App Click the magnifying glass in the upper right corner Select members in the filters options drop-down Enter the n...
Mon, 4 Jul, 2022 at 3:40 PM
Troubleshooting Login Issues
This article provides possible solutions to some common login issues that users may experience.   Confirm the user is active in the app The...
Mon, 9 Aug, 2021 at 11:54 AM
Adding or Removing Members to Groups
Groups are an easy way of providing access to multiple rooms quickly.  Once a user is added to a group, they'll have access to all the rooms that are as...
Wed, 31 Aug, 2022 at 1:31 PM
Troubleshooting email notifications
     What to do if the user doesn't receive ANY emails from the system Make sure email notifications are turned on. From a users profile, click on ...
Mon, 18 Oct, 2021 at 3:43 PM
New User Isn't Receiving a Welcome Email
If you have invited a new user to the system (link to article on inviting new users) and their email notifications and subscription have been reviewed (link...
Mon, 18 Oct, 2021 at 4:30 PM
How do I delete a user?
Team Admins, App Admins, and Super Admins are able to disable other members. This action is generally meant to turn user profiles off who are no longer with...
Wed, 3 Nov, 2021 at 3:09 PM
How do I give a user admin status?
App Admins and Super Admins can make other users admins in the system.  What is the difference between admin options?: Team Admins have full access ...
Mon, 22 Nov, 2021 at 11:34 AM
How do I batch update several member profile fields at once?
Super Admins, app admins and team admins have the ability to edit multiple users profile fields at one time. For example, you may want to change several use...
Thu, 17 Aug, 2023 at 10:48 AM