Introduction
Authentication to the app can be configured to use external systems, such as Google Workspace, Active Directory, Azure Active Directory, or a local password configured in the app.
Authenticating to an External System
If a user is unable to login to the app and the app is configured to use an external system, the user will need to contact their IT team.
Request a Password Reset Email
Before requesting a password reset, users should be advised to include [email protected] in their email allow list.
Users logging into the app using a local password, can click the can't access your account button on the login screen. A password reset email will be sent to the user with instructions on how to reset their password.
If the user doesn't receive the email, have them check their spam/junk folder. Gmail users should also check the Important folder.
Resetting a User's Password as an Administrator
Team Admins, App Admins and Super Admins can manually send password reset emails from with in the app. We recommend adding [email protected] either to your global email allow list or at the user level.
To Send a Password Reset Email
- Login to the app
- Search for the user's profile
- Open the profile and click the gear icon
- Click send password reset email
The user will receive an email from [email protected] with instructions on how to reset their password.
Manually Reset a User's Password
- Login to the app
- Search for the users profile How to perform a user search
- At the top of the users profile, click on the gear icon
- Select Reset Password
- Enter the new password
- Confirm the password
- Click Create Password