Introduction

Authentication to the app can be configured to use external systems, such as Google Workspace, Active Directory, Azure Active Directory, or a local password configured in the app.  


Authenticating to an External System

If a user is unable to login to the app and the app is configured to use an external system, the user will need to contact their IT team.  


Request a Password Reset Email


Before requesting a password reset, users should be advised to include [email protected] in their email allow list.


Users logging into the app using a local password, can click the can't access your account button on the login screen.  A password reset email will be sent to the user with instructions on how to reset their password.  


If the user doesn't receive the email, have them check their spam/junk folder. Gmail users should also check the Important folder.   


Resetting a User's Password as an Administrator

Team Admins, App Admins and Super Admins can manually send password reset emails from with in the app.  We recommend adding [email protected] either to your global email allow list or at the user level.  


To Send a Password Reset Email

  • Login to the app
  • Search for the user's profile 
  • Open the profile and click the gear icon
  • Click send password reset email   

The user will receive an email from [email protected] with instructions on how to reset their password. 



Manually Reset a User's Password


  • Login to the app
  • Search for the users profile  How to perform a user search
  • At the top of the users profile, click on the gear icon
  • Select Reset Password 
  • Enter the new password 
  • Confirm the password
  • Click Create Password