Validating an Email Address
If a user adds a secondary email address to their account, they must first validate it before they can begin using it. A verification email will be sent to the NEW address allowing the user to activate it.
If the user has not verified the new address:
- They will not be able to login with the new address
- If the user requests a password reset, they will not be allowed to update the password. Instead, they will receive an error stating the link has expired.
Validate a Users Email Address as an Administrator
If a user is having troubling validating an email address, and administrator can do it for them.
- Search the User and open their profile
- Click the gear icon to access the user's settings
- Click validate email address
- The email address is now valid
If the validate email address option does not exist, the user does not have any addresses that need to be validated
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