By default, only room owners and post creators can view posts in a request room. However, there may be times when you want others to access a specific post. To allow this, you can add a Watcher field to the forms used in the room.
Important: Each folder in a room uses its own form. If different folders use different forms, you’ll need to update each form separately.
How to Add a Watcher Field to a Form
Go to the room and click the gear icon.
Scroll down to the Add or remove folders section.
Locate the form name associated with each folder — these are the forms you’ll need to update.
Open the Form Builder (use the left navigation search to find it).
Search for the form name.
Click the pencil icon next to the form you want to edit.
Click Confirm.
Scroll to the bottom of the form settings and click Add new form field.
Select From scratch.
Choose Mention as the field type.
Enter
watcher
as the Input Name.Click Add field.
Click the three dots next to the trash icon.
In the Input label, Post label, and Search label fields, type:
Add additional member to view ticket
(Note: These fields do not support copy/paste.)Scroll to Custom Settings and enable:
Watcher Field (Allows users mentioned to see owner-only posts even if they are not the room owner or post creator)
Click Save.
The field should now be visible to room owners and post creators for posts using the updated forms.