The default behavior for notifications on edited posts depends on the type of room where the post has been published. The default behavior can be changed by the user when editing a post.
Default Behavior
Below is the default behavior for when notifications for edited posts.
Notifications are sent by default for posts edited in:
- Helpdesk Rooms
- Task Rooms
- Event Rooms
Notifications are not sent for posts edited in:
- Discussion Rooms
- Announcement Rooms
- Document Library Rooms
- Video Library Rooms
- Training Rooms
- Policy Rooms
Changing the Behavior of Notifications When Editing a Post
Disable Default Notifications From Being Sent on Edited Posts
Users can prevent notifications from being sent when editing posts in a helpdesk, task or event room by selecting the option do not notify anyone on this post.
This option is only available when editing posts in a helpdesk, task or event room. By default, notifications are not sent on edited posts in any other type of room.
Send Notifications for Edited Posts When Not Sent by Default
Users can send notifications for posts edited in a discussion, announcement, document library, video library, training and policy rooms by selecting notify all unread users. When selecting all unread users, users that have not read the most up to date post will be notified.
How to Notify All Unread Users
- Edit and publish the post
- After editing the post click on the view icon
- Click on unread and select notify all unread users
Because the post was just edited, users that show up under unread, WILL BE NOTIFIED since they have not seen the most up to date version of the post. Users that have never read the post will also be notified.